Refund policy

Return & Exchange Policy

Returns & Exchanges

Find a piece that feels right for you.

While we do not offer refunds to the original payment method, we want you to love your pieces! We offer store credit or exchanges for eligible items within 14 days.

14 days to get in touch

Email hello@bok-d286.com within 14 days of receiving your order to request a return for store credit or an exchange. Include your order number and the item you'd like to return.

Eligible items must be unworn, unwashed, unused, and in their original condition, with tags attached. Please include proof of purchase and the original packaging.

Contact us before mailing your return so we can confirm eligibility and provide instructions.

Store credit or an exchange

For eligible fit or change-of-mind returns, we offer store credit rather than a refund to your original payment method. Store credit lets you choose something you love from our current collection or a future drop.

Because we carry very limited quantities, exchanges depend on availability. If your preferred piece or size is unavailable, we'll provide store credit after accepting your return.

One exchange per item

Each purchased item is eligible for one exchange. We're happy to help with sizing questions before you choose.

This limit does not apply to concerns about damaged, defective, or incorrect items.

Exchange shipping

For an exchange, customers pay to send the original item back to us and to have the replacement item shipped to them. We’ll confirm the replacement shipping charge before proceeding, so there are no surprises.

Approved returns must be shipped back within 7 calendar days of receiving return authorization.

If you receive store credit instead of a replacement, you only pay to send the original item back. Original shipping charges are non-refundable.

If your item arrives damaged, defective, or different from what you ordered, we’ll cover the shipping needed to resolve the issue.

Once an exchange is completed, the replacement item is final sale and cannot be returned for store credit or exchanged again for fit or change-of-mind reasons.

Final-sale items

Items marked final sale, gift cards, or already exchanged once aren't eligible for exchanges or store credit.

Something wrong with your order?

If your item arrives damaged, defective, or different from what you ordered, please email us promptly. We'll arrange an available replacement or a full refund. Our standard store credit and one exchange restrictions do not apply to these issues.

After your return arrives

We'll inspect your item and email you an update about your store credit or exchange.

Questions? Reach us at hello@bok-d286.com. We're happy to help.

Address: 928 S Western Ave, Suite 219, Los Angeles, CA 90006